Terms and Conditions

1. Rates

All prices quoted on any of our websites (or affiliated web sites) are subject to change, and the owners reserve the right to correct and amend errors in both advertised and confirmed prices. Once a rental has been confirmed the owners will not increase the confirmed nightly or weekly rental rate, unless such change has been requested or necessitated by the guest.

2. Bookings and Payment

The signing of the booking form confirms the acceptance of the terms and conditions set out below and shall be binding on all the persons intending to occupy the property whether or not such persons have signed the booking form. The Owners will confirm each booking as soon as possible after receipt of the signed booking form and deposit is received. No reservation is confirmed until the booking deposit is paid. All reservations must be paid in full 60 days prior to the date of arrival or they are subject to cancellation without notice. Reservations for an arrival within 10 weeks must be paid in full at time of reservation. The owners or management company reserve the right to refuse acceptance of any booking at any time at their discretion. The home may not be sublet or re-booked to another party without prior written consent from the owners.

3. Cancellation Policy

Cancellations must be confirmed to us in writing. In the event that a guest cancels a reservation, or the owners or management company have to cancel the arrangements due to non-payment of the balance due within the time allowed before departure, cancellation charges will be made as follows:

  • Cancellation: more than 60 days prior: 100% refund, less the deposit.
  • Cancellation: 30 to 60 days prior: 50% of total rental amount forfeited.
  • Cancellation: Less than 30 days prior: Full rental amount forfeited.

4. Security Deposit

Upon signing the rental agreement the signatory agrees to pay for any damage of any kind to the property from the security deposit of $400. The owners/management company retain the right to retain the security deposit (either in part or full) to cover excess damage of any kind to the property, missing or damaged furnishings, appliances or property, excessive use of electricity (e.g. leaving external doors open with air conditioning on), excess cleaning costs, non-return of keys, or any other condition requiring repair or replacement prior to the occupancy of subsequent guests. Receipts for repairs / replacements may be requested in the unlikely event that such retention of the security deposit is required. The security deposit authorization, less any such charges will be released, as soon as the management company has completed its inventory and occupancy report. The owners reserve the right to pursue a guest for recompense for any and all damages caused which may exceed the value of the security deposit and will require payment within 14 days of being served notice of this.

5. Liability

The Owners and management Company of the property accept no responsibility whatsoever for the death, personal injury, accidents, loss, or damage to persons or personal belongings however caused. The use of all accommodations and all amenities, including the swimming pool and hot tub is entirely at the users own risk. Children must at all times be supervised by responsible adults when using the swimming pool. Glass is not permitted within the pool area. The owners and management company cannot accept any liability for any loss of rental time due to travel problems, flight delays, cancellations, terrorist acts, industrial disputes weather related events including hurricanes or any events, which are outside our control, including any form of Force Majeure. The owners cannot accept any liability for failure of public supplies such as water, electricity, gas supplies or air conditioning supplies or of pool heaters. Nor for the consequences of the actions or omissions that may supply or control main services, or any actions taken in the vicinity of the property by any authority over which there is no control. *Renters Insurance Recommended* CSA Travel Protection: Vacation Rental Travel Insurance

6. Rental Period and Occupancy 4:00 PM -10:00 AM

The rental period runs from 4:00 PM local time on the day of arrival until 10:00 AM local time on the day of departure. Unauthorized early arrivals or late departures will result in additional charges. The property may only be occupied by a maximum of 8 persons, per Florida law. The accommodations are booked solely for persons named on the rental agreement and the owner or management company reserves the right to refuse entrance to any parties not so named. It may, on occasion, be necessary for staff or agents of the owner or management company to enter the premises in order to perform routine maintenance or repairs, we will attempt to notify guests in advance of any such activities, to the best of our abilities.*Renters Insurance Recommended

7. Party Size and Nature

The property is fully licensed for short-term rental in Florida. Everyone occupying the house, including ages, must be listed on the booking form including small children and infants. This is Florida State law and no exceptions may be made. The accommodation cannot be shared, assigned or sub-let and only persons shown on the booking form are permitted to stay in the property. Persons under 25 years of age must be accompanied by parents or responsible adults. The Owners reserve the right to refuse admittance if these conditions are not met. Failure to comply will render the booking void and no compensation will be paid. The home is not equipped with special handicapped facilities and is therefore not suitable for guests with disabilities.

8. Code of Conduct

Windsor Hills is a residential community. No guest behavior should interfere with the privacy and the quiet enjoyment of other residents and guests. Please do not swim, play loud music or behave in any manner that could be construed as an inconvenience, however minor, to your neighbors between the hours of 11PM and 7AM. In the event that anyone in your party behaves in a manner determined by the homeowner, our management company, Windsor Hills Resort staff, or local authorities believe is likely to cause danger, distress or annoyance to anyone else resident or visiting the Windsor Hills Resort community, or damage any property in the community, you may be required to vacate the premises permanently and immediately and neither the owners, our management company, Windsor Hills Resort staff, nor any other related party shall be responsible for any cost you may incur, nor shall we pay any compensation whatever, nor make a refunds due to these actions. Pets and animals are not allowed in the home at any time, under any circumstances, and will be ground for immediate eviction from the premises, and also incur a $400 special cleaning fee surcharge. Smoking is not permitted in the home at any time, an ashtray is provided for smoking on the rear lanai/patio (outside only). If another home is loud or rowdy after hours, then the Osceola County Sheriff’s department can be contacted by calling 911 or the non-emergency phone # from the home (this is in the home manual inside the home).

9. Guest Responsibilities

For the duration of your stay you are responsible for the property which you have booked, and you are expected to take care of it, please treat it like it was your own home. At the end of the rental period, all equipment including everything in the house, all walls, floors and furnishings must be left clean and tidy, or you may be billed for any amount over and above the time normally spent on cleaning. You are liable for any breakages and damage to the property or its contents, and if you do not replace any breakages or pay locally for any damage sustained, you will be billed when you return from your holiday. Any third party visiting the property during your holiday will be regarded as your responsibility, and any damages or breakages caused by any third party will be your liability. You are responsible for any damage to any third party visiting the property that is caused by you or any member of the party staying in the property, or any other person whom you may invite to the property. We will notify guests of any such charges if they are to be incurred, and provide photographic evidence whenever possible of the damages.

10. Extra Management Company Surcharges

Our management company is there to help you fix any issues or items during your stay, within reason. Extra charges may be incurred for extra work. Some examples include: Pool Heat – this will be on or off prior to your visit, if you want it turned on or off during your stay, or ask for it to be turned on after your arrival, there will be an extra charge for this service. Collecting any kinds of payments on site will result in an extra charge, these are normally all paid for in advance or on the web. A late checkout without first notifying us and/or the management company, with plenty of advance notification, will result in a $50 charge, they are typically at the home right at 10:00AM to begin cleaning for the next guests, it is courtesy to let them know well in advance so they are not sitting there and can plan their day accordingly. Inconsiderate guest behavior that may incur extra charges include moving around the home’s furniture and not returning it to its original position, or pool furniture taken outside of the lanai and not returned. Excess garbage cleanup or excessive messes will also incur additional surcharges. Other examples include: smoking of any kind in the home, damage to the home and/or inventory items or missing inventory items, excessive garbage left in the home, failure to use trash collection facilities or trash placed in garbage cans without using trash bags, late check out without prior arrangement, used diapers, used sanitary items, discarded medical items left for the cleaners to remove, bent pool pole or broken net head, holes or tears in pool screen enclosure, coins/other metal objects/toys/trash/other items left on bottom of pool, blocked toilets or sinks caused through misuse, stained linens & towels (bleach/blood/drinks etc.), carpet & furniture stains requiring professional cleaning, relocation of furniture (beds/tables/nightstands), mattresses, pool furniture (when removed from pool deck area) etc. to original position, or non-emergency call outs after hours, at weekends or on national holidays. Unfortunately every one of these items listed is from real world examples of these things occurring in the homes they manage at various times, we do not get upset if something gets broken or damaged, it happens, it’s a rental home after all, but we do expect people to let us know there was a problem and hopefully own up to their mistake and pay for any damages they incurred, pretty simple really, please take care of our home like you would your own! This is not meant to sound extreme, if there is a problem, such as something broken, they and we are there to help you have the best possible vacation, and their job is to fix problems, by all means call if you need help with something!

11. Community Facilities

Users of Windsor Hills Resort community facilities are subject to the rules and regulations of the community.

12. Security

Guests are expected to take all reasonable security precautions, including locking ALL doors and windows during their time of occupancy of the property. All swimming pools are used entirely at the guest’s own risk. No diving is allowed and children must be supervised at all times while in the pool area. The courtesy door alarms are NOT a substitute for adult supervision. Glass is not permitted in the pool area at any time. The home should be locked up if you are out of the home, including at the main pool. We have installed additional security locks on the rear sliding doors to the homes as well for your security and your children’s safety (so they can’t get to the pool easily), please don’t forget to use these.

13. Complaints / Problems / Issues

In the unlikely event of a problem arising while occupying the home, the guest should immediately contact the management company who will seek to resolve the matter speedily. If the problem has not been reported to the management company within 24 hours of the problem arising, neither the owner not the management company can accept any responsibility.

14. Insurance

It is a condition of this booking that all members of the party are covered by adequate insurance for any medical treatment in the USA, as well as for loss or damage to luggage and personal belongings. Travel insurance covering delays and cancellations is highly recommended, and is fully the responsibility of the guest.

15. Force Majeure

As with any other holiday, there are circumstances completely beyond our control, in which the property may not be available for your booking. Such circumstances are referred to as “Force Majeure”. In the event of “Force Majeure” the owners will do their best to make alternative arrangements for you where possible. If they cannot or if the alternative arrangements are unacceptable to you, they will issue a pro rata refund of monies paid. This will be the full extent of the owner’s liability in such circumstances and the owners cannot be responsible for any other costs connected with any such cancellation, however arising.

16. Website/Advertising

All information supplied on the Website is deemed to be correct to the best of our knowledge, it is understood that the information supplied is for guidance purposes only and does not form any part of a contract. The owners and management reserve the right to change room configuration, appliances, furniture, interior furnishings, electronics, and games equipment without notice.

17. Governing Law

All reservation of the resort accommodations and the use and occupancy of such accommodations shall be governed by the laws of the State of Florida . All disputes between owners and renters shall be subject to the exclusive subject matter and personal jurisdiction of the courts in Massachusetts. In the event of litigation between renters and the owners, the prevailing party shall be entitled to all costs incurred, including reasonable attorney’s fees.